Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Last updated: 17/01/2026
Please read these Terms and Conditions carefully before using our website or purchasing any product from Cat Toy BD. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
This document constitutes a legal agreement between Cat Toy BD (“we”, “our”, “us”) and you, the customer (“you”, “user”).
Services & Products
Cat Toy BD is an online store operating in Bangladesh, selling cat toys and related products. All products are subject to availability, and we reserve the right to discontinue or modify products at any time without prior notice.
Order Confirmation
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Placing an order on our website means you agree to purchase the selected product(s) under these Terms & Conditions.
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We reserve the right to confirm orders via phone call, SMS, or WhatsApp before dispatch.
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Cat Toy BD reserves the right to cancel any order if customer details are incomplete, incorrect, or suspicious.
Payment Method
We offer Cash on Delivery (COD) across Bangladesh.
However:
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If we identify an order as suspicious or fail to verify customer details, we may request BDT 120 advance payment before dispatch.
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Failure to provide the advance payment may result in order cancellation.
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No card or online payment information is collected for COD orders.
Delivery Charges
Delivery timelines may vary depending on location, courier service, and unforeseen circumstances.
Return Policy
For the purpose of this policy, “Return” means:
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Customer refuses to receive the product after ordering, or
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Customer requests to return the product after delivery.
Important Notes:
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If a customer refuses to receive the product without any product defect, the order will not be eligible for return or refund.
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If the product has a defect or is damaged, after-sales support will be provided.
Exchange Policy
We offer product exchange under the following conditions:
a. Wrong or Faulty Product
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If we deliver a wrong or defective product, we will offer free exchange.
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In case of courier return, Cat Toy BD will bear one-way courier cost.
b. Change of Mind / Model / Preference
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If the customer wants to exchange a product due to personal preference (size, color, model, etc.), the customer must:
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Two-way courier charges must be paid in advance by the customer.
Products must be unused, undamaged, and in original packaging to qualify for exchange.
Non-Acceptance of Delivery
If a customer places an order and later refuses to accept delivery without a valid reason, Cat Toy BD reserves the right to:
Complaints & Support
If you have any complaints regarding product quality, delivery, or service, please contact us in writing via email.
Your email must include:
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Order number
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Registered mobile number
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Detailed description of the issue
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Supporting evidence (screenshots, photos, audio, or video)
📧 Email: info@cattoybd.com
We aim to resolve all genuine complaints in a fair and timely manner.
Intellectual Property
All content on this website, including images, text, logos, and designs, are the property of Cat Toy BD. Unauthorized use, copying, or reproduction is strictly prohibited.
Limitation of Liability
Cat Toy BD shall not be liable for:
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Delays caused by courier companies
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Incorrect information provided by the customer
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Damage caused by misuse of products
Modifications to Terms
Cat Toy BD reserves the right to update or modify these Terms & Conditions at any time. Continued use of our website after changes indicates acceptance of the updated terms.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Cat Toy BD
📧 Email: info@cattoybd.com
🌐 Website: https://cattoybd.com
